Shipping & Returns
Shipping Policy:
Free Shipping: All orders over $99 qualify for free economy shipping within the United States.
Flat Rate Shipping: All orders are shipped via USPS at a flat rate of $9.71 for economy shipping.
Expedited & 2 Day Shipping: Expedited orders are shipped via Fed-Ex 2 Day Air. Please note: 2 day shipping does not include Saturday/Sunday delivery and does not account for fulfillment time. If you need your order by a specific date, please Contact Us and we will do our best to accommodate you.
Shipping Turnaround Times: All orders are shipped within 24 business hours of the order being placed.
Delivery Times: The estimated delivery time for our economy shipping is 7-10 business days. Please note that these delivery times are approximate and may vary based on your location and other external factors.
Holiday Shipping: During holiday seasons, turnaround times may be extended by 24 hours due to increased order volumes and potential postal service delays. We appreciate your understanding and patience during peak seasons.
Stolen Packages: In the unfortunate event that a package is marked as delivered but is subsequently stolen, °bootcap™ is not liable for the loss. However, we reserve the right to evaluate each case individually and may, at our discretion, offer a replacement. If you believe your package has been stolen, please contact your local authorities and then reach out to info@bootcap.com. We will do our best to assist you in resolving the situation.
We strive to provide you with a seamless and reliable shipping experience. If you have any specific shipping-related inquiries or concerns, please contact our customer service team at info@bootcap.com. We are here to assist you with any questions you may have regarding your order and its delivery.
Product Warranty & Returns Policy
If for any reason you are not completely satisfied with your order, we’ve outlined our policy below.
Returns, Exchanges & Warranty Claims
All returns, exchanges, and warranty claims must be submitted through our Return Portal.
Warranty Information
Our product warranty is valid for one (1) year from the date of purchase. If you believe your °bootcaps™ qualify for a warranty replacement, please submit a claim through the Return Portal with a description and photos of the issue. If approved, we will replace the item at no cost.
Damaged Items
If your order arrives damaged, please submit a claim through the Return Portal and include clear photos of the damage. Once verified, a replacement will be sent at no additional cost.
Unwanted Products
If you wish to return a product for reasons not related to quality or manufacturing, you may do so within 30 days of delivery. Returned items must be unused, in original condition, and in original packaging. Customers are responsible for return shipping costs.
Contact Information
For general questions only, you may contact us at info@bootcap.com.
All return, exchange, and warranty requests must be submitted through the Return Portal.